Accessible Customer/Employee Service Plan
Providing Good and Services to People with Disabilities
Quad Food Services Inc. is committed to excellence in serving/treating all customers/employees in a manner which respects dignity, independence, integration, and equality of opportunity to all individuals, including people with disabilities.
Assistive devices
We will ensure that our казино joy staff are trained and familiar with various assistive devices we have казино онлайн регистрация on site or that we provide that may be used by customers with disabilities while accessing our goods or services.
Communication
We will communicate with people with disabilities in ways that take into account their disability.
Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public and other third parties. The individual is permitted to keep the service animal with him or her unless excluded by law. Where a service animal is excluded by law, we will ensure that other measures are available.
Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
- Fees will not be charged for support persons
We will notify customers of this by posting a notice in the head office.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Quad Food Services Inc.
will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
Services/Facilities include: 1480 Livery Lane, Oakville, ON, L6M 2Y8.
The notice will be made publicly available at the head office.
Training
Quad Food Services Inc. will provide accessible customer service training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to those involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.
Individuals in the following positions will be trained: managers, sales personnel and administrative staff.
Staff will be trained on Accessible Customer Service within one month after being hired.
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive deviceAre you currently looking for essay writing services? What are the advantages of essay over composing an essay yourself, writing solutions? In this guide, we will writing essays discuss some of the crucial components to consider when picking essay writing services and see why most of the students looking for essay writing services can acquire top grade on their school entrance exam and also receive better job chances with better wages.
or require the assistance of a service animal or a support person
- How to use the equipment or devices available on-site or otherwise that may help with providing goods or services to people with disabilities.
- What to do if a person with a disability is having difficulty in accessing Quad Food Services Inc. ’s goods and services
Training will be delivered via PowerPoint presentation followed by a short quiz. Results of the quiz will be kept on record. Subsequent training will be provided to Staff when changes are made to our accessible customer service plan.
Feedback process
Customers who wish to provide feedback on the way Quad Food Services Inc. provides goods and services to people with disabilities can provide feedback in the following way(s): phone call (905-789-6225), or by mail (1480 Livery Lane, Oakville, ON, L6M 2Y8).
All feedback, including complaints, will be handled in the following manner: all messages will be read and considered carefully.
Customers can expect to hear back in 10 days.
Notice of availability
Quad Food Services Inc. will notify the public that our documents related to accessible customer service, are available upon request by posting a notice in the head office.
Modifications to this or other policies
Any policy, practice or procedure of Quad Food Services Inc. that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.